Trends ยท inbox
Inbox AI that triage vs AI that replies
Where operators draw the send line.
1
Triage firstLabel, queue, VIP lanes. That is the safe win.
2
Reply is a different productAuto-send on revenue or risk threads burns trust fast.
3
Measure first-touchSpeed to a human-ready draft beats count of machine replies.
4
Write the never listWhat never gets a machine voice. Put it next to the macros.
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What this means for you
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Where does inbox AI stop on your team?
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Operators who stay out of trouble treat triage assistants and reply bots as different tools. One sorts work. The other speaks as the company. Draw that line in writing before you buy another inbox seat.
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