Tools · support

Escalation summary for specialists

Brief the handoff; do not auto-resolve.

What's stuck?

For / Not for

For

  • Specialists re-read fifty messages
  • You can point at last week’s version of this work
  • A human still owns judgment, exceptions, and the send button

Not for

  • You escalate everything by default
  • You have not named an owner for the workflow
  • You want a ranking list more than a Tuesday that ends on time

This week plan