Support-first release notes

Output when you are done: support-facing release notes

Support before customers.

When to use this

Workflow: support
Operators who already produce this artifact by hand
You will use the same structure more than once.

Skip if: People who have not decided what good looks like

Properties

| Field | Value | |-------|-------| | Workflow | support | | Finished artifact | support-facing release notes | | Reuse | Same headings every cycle; swap facts only |

Body (copy and fill)

# Support-first release notes

Purpose: support-facing release notes

## Context
- Audience:
- Time window:
- Source of truth:

## What happened - - 

## What matters (judgment) - ## Next steps (owner · date)
- [ ] 
- [ ] 

## Open questions
-

Prompt to fill it faster

Fill this template for my support update.
Finished artifact should be: support-facing release notes
Use only the notes I paste. Mark unknowns with [CHECK].
Keep plain English. No fake metrics. No fluff.

Done looks like

The artifact is ready to send or save: support-facing release notes
Owners and dates are filled or marked [CHECK]
You are not rewriting the structure next time

If you’re stuck

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