16-minute support outage FAQ

Timer: 16 min. Job: draft three FAQs for an active or recent outage.

Answer before the pile-on.

When to use this

• Workflow: support
• Inputs already exist
• You will send or save before the timer ends

Steps (16 min)

1. 1. Start the timer. One tab.
2. 2. Open only inputs for: draft three FAQs for an active or recent outage
3. 3. Draft with the prompt below (one output)
4. 4. Edit two minutes max
5. 5. Send or save
6. 6. Stop

Prompt you can paste

Context: operator work on support.
Job (16 min): draft three FAQs for an active or recent outage
Angle: Answer before the pile-on.
Rules: plain English, specific, no fake metrics.
Output: one finished artifact. Mark verify items [CHECK].

Done looks like

• Finished: draft three FAQs for an active or recent outage
• Someone else can find it without asking you

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