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Send the first polite overdue invoice note
Stage 1 is not collections theater. It is a short, clear reminder that an invoice is open and how to pay.
Stage 1 is not collections theater. It is a short, clear reminder that an invoice is open and how to pay.
This hack: twelve minutes, one overdue invoice, stage-1 note only. Keep it short. Escalate later if needed.
When to use it
- An invoice is past due and you have not nudged yet.
- Payment instructions are clear.
- You are the right person to send stage 1.
When not to
- This is already stage 3 conflict. Don't rewind to cheerful.
- The invoice itself is wrong. Fix it first.
- Legal holds apply. Follow that process.
Do this (timer on)
- 1. Pull invoice number, amount, due date, pay link/instructions.
- 2. Draft stage-1 with the prompt.
- 3. Send to AP contact (not a random CC pile).
- 4. Log the chase date on the invoice.
Prompt (copy)
Write a stage-1 overdue invoice email.
Rules:
- Short, polite, specific
- Include invoice #, amount, original due date, how to pay
- Assume good intent / processing delay
- No threats. No fake late fees unless I provide policy.
- One clear ask + reply-by date
INVOICE #:
AMOUNT:
DUE DATE:
PAY INSTRUCTIONS:
AP CONTACT CONTEXT:
[paste]
After you send
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