Write support-facing notes before customers yell

Releases ship. Support learns from angry tickets. Flip it: support-facing notes before the unlock.

This hack: ten minutes, today's release, support-facing notes.

When to use it

• A release ships today (or soon).
• Support will field questions.
• You know what changed at a high level.

When not to

• You don't know what shipped. Get the changelog first.
• It's a silent internal refactor with no user impact. Say that in one line.
• Security disclosure rules constrain wording. Follow them.

Do this (timer on)

1. 1. Paste changelog bullets.
2. 2. Rewrite for support: what users see, likely questions, known issues, links.
3. 3. Post in support channel before release lands for customers.

Prompt (copy)

Rewrite this changelog into support-facing notes.

Include:
- What changed in user language
- Likely questions + suggested answers
- Known issues / workarounds
- Escalation path
- Links

Do not invent features.

CHANGELOG:
[paste]

After you send

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